How to send us your RemoteScan Log Files

RemoteScan™ creates detailed, temporary log files which are used for troubleshooting specific hardware and network configurations (problems which might not be caused by RemoteScan). To locate the RemoteScan Log files:

If you are using RemoteScan Client:

1. Open the RemoteScan Control Dialog Box from within your software application ("Insert Image" or "Aquire", and then select RemoteScan from the list of available scanners).
2. Click on the "About" button.
3. Click on the "Show Log Files" button.

If you are using RemoteScan Server:

1. If it is not already running, start RemoteScan from the RemoteScan Program Group (Windows Start->Programs->RemoteScan)
2. Right Click on RemoteScan Tray Icon
3. Click on the "About" button.
4. Click on the "Show Log Files" button.
   

These log files can be emailed to us ( ) or they can be opened and read with any text editor and their contents pasted into the notes field above.